Feedback and Complaints Process

In order to provide the best service to all of our customers, it's important to hear your feedback. Your feedback is very important to us. We highly value your opinions, suggestions, and comments. Whether it is positive or negative, we'd like to hear from you.

As an organisation committed to the provision of high-quality products and services, we recognise the importance of customer feedback as a valuable source of information; essential for continuous improvement in our customer service. Web Turners has developed a customer feedback mechanism based on the following principles:

• Using feedback and complaints as an opportunity to learn from our customers
• Making it easy for people to contact us with their concerns
• Addressing feedback and complaints promptly, courteously and confidentially
• Monitoring and analysing customer feedback and address issues through training or a change in procedures
• Providing a full explanation of any adverse event in a timely manner
• Providing positive feedback to staff delivering exceptional service.

We encourage you to provide us with your comments.

Website Feedback

We also want our website to be error-free, easily accessible and consistent. We really appreciate those who take the time to comment on our website or any other interaction you may have had with Web Turners by contacting us.

Thank you, we value your opinion.